Every MesonArt piece is packaged with care and follows our standardized, professional process. We know your artwork is precious, so we’ve designed several packaging methods to keep it safe on its way to you:
Ships in a cardboard box
For large artworks that are stretched or framed, we use strong, protective cardboard boxes. Each piece is supported with plenty of cushioning so it arrives safe, flat, and ready to hang.
Ships in a crate
For small stretched or framed artworks, or for very large and heavy pieces, we use custom-built wooden crates. These crates are designed for global art shipping, tightly sealed, and packed with materials that keep the artwork securely in place throughout its journey.
Ships in a tube
For canvas-only orders, your piece will arrive rolled in a dent-resistant tube. This method is especially safe for oversized works and also keeps shipping costs lower. Once it arrives, you can easily have it stretched (placed on wooden stretcher bars) or framed by a local framer.
For works on paper, we highly recommend sending them straight to your framer upon delivery for careful, professional unrolling.
How long does delivery take?
Shipping time: Generally 5–7 business days with FedEx or DHL. And yes — we offer free worldwide shipping!
United States: Your artwork will be delivered directly to your door—no additional charges required.
All Other Countries/Regions: Import duties, taxes, and any applicable customs fees are the responsibility of the recipient. These typically range from 1% to 10% of the declared value of the artwork and are determined by your local customs authority. If applicable, the courier (DHL, FedEx, or UPS) will provide you with a customs invoice for payment upon or prior to delivery.
Creation time: Each painting takes about 1–2 weeks to be hand-painted by one of our professional artists.
During the creation process, your artist will share photos and videos of your painting in progress. You’ll be able to request adjustments — such as changes in color or shading — until you are completely satisfied. Only once you approve the final version will we ship your artwork to you.
If you have not consistently received confirmation emails, it is possible that our emails landed in your spam/junk folder, or were blocked by email filtering mechanisms. In such cases, you may not find the painting confirmation email in your spam folder. You can contact us directly using the contact information at the bottom of the article.
You can also search your order number "HW + 5 digits" to verify whether you have received the confirmation email.
Who takes care of the delivery?
Depending on your location and the size of the artwork, we work with reliable carriers such as FedEx, DHL, TNT, and occasionally specialist art delivery companies for extra-large pieces.
Which countries do you deliver to?
We deliver almost everywhere our carriers operate — so whether you live in New York, Dubai, or even a tiny island, we’ll find a solution. If you’re unsure, just reach out and we’ll make it happen.
How much does shipping cost?
Nothing extra — shipping is always included in the price, no matter where you live.
Is the delivery of the artwork insured?
Yes! Every shipment is fully insured by MesonArt, so you can relax knowing your artwork is protected from our studio to your doorstep. No hidden fees, no surprises.
If I buy several artworks, will they be delivered at the same time?
In most cases, yes. When possible, we ship multiple artworks together so they arrive at the same time.
Can I have artworks delivered to another country or person?
Absolutely. We’ll deliver to the address you specify in your order. Normally, we’ll coordinate the delivery date with the recipient listed. If it’s a gift or a surprise, just let us know — we love helping with special moments!
After-Sales Support: Your order number is usually in the format "HW + 5 digits".
For custom sizes or commissioned paintings, please contact our Art Consultant: info@mesonart.com
For any other inquiries, please call: +1(346)541-5255
Customer Reviews
Overall rating: 5 / 5 from 10286 reviews.
From start to finish our experience with Meson Art was wonderful. They communicated often to keep us informed on each step of the ordering process. We are very happy with the quality of our new artwork and would definitely recommend Meson Art!!
Love these so much! They have added a personality to the bedroom with still keeping a calming to the room. Could not be happier and they look so great in the walk!
The finish and texture is perfection!
Thank you so much
Very professional ..the art is great. The support is amazing. Ming was so helpful and they kept updating me every step of the way they're professional ..definitely recommend!
Very professional ..the art is great. The support is amazing. Ming was so helpful and they kept updating me every step of the way they're professional ..definitely recommend!
Thank you the painting is glowing in the space
Love this painting! Exactly what we hoped it would be. Shipping and delivery took longer than expected but artwork arrived undamaged and ready to hang.
Communication with Meson Art was excellent.
We are very happy with our painting. I went back a few times with feedback on the edits I wanted to see, and the team was very open to it and made the changes I asked for. The final result is beautiful, and the communication throughout made the process easy. I would absolutely order another painting!
An outstanding experience from start to finish!
I couldn’t be happier with my experience with Meson Art! From the initial consultation to the final result, the entire process was exceptional.
The team provided fantastic advice and guidance throughout, with outstanding communication every step of the way. They were incredibly attentive, professional, and genuinely committed to making sure I was completely happy with the artwork.
What impressed me most was their willingness to go the extra mile. They even had the painting recreated to ensure the final result was exactly what I wanted.
The finished painting is absolutely beautiful, and the entire experience exceeded my expectations. It’s rare to find such a combination of quality, personal attention, and exceptional customer service.
I couldn’t recommend Meson Art more highly!
Ho fatto realizzare un set di quadri secondo i miei gusti. Artista e Customer service disponibilissimi. Consiglio l’acquisto. Attenzione solo ai dazi doganali e all’IVA che vanno pagati alla dogana non appena il prodotto arriva in Italia.
It was a pleasure working with Meson Art and highly recommend them. They take pride in their business and look forward to purchasing additional pieces from the again.
I love this artwork. It enhances our kitchen and bar area with such character and color. I look forward to ordering other work from this collection to add to other areas of our house.
I really enjoy the fact that this company will adjust a painting to the way that you like it. They really went out of their way to make sure it was exactly what I wanted.
I'm a huge Snoopy fan and I absolutely love this painting!! It's the main focus in the living room and it looks so good against the wood wall panels. I asked the artist to include a little more red at the bottom to give it more color instead of the original yellow/gold and it came out beautiful!! I would highly recommend Meson art for your paintings!!
I couldn’t be happier with this beautiful piece of artwork from Meson Art. The design is absolutely stunning, and it looks even better in my home than I had imagined.
The entire process was a positive experience, with great communication throughout. The artwork arrived securely packaged in a large wooden crate, which was a bit challenging to open, but once I got it out, it was surprisingly easy to hang.
The finished result is absolutely gorgeous and has completely transformed my dining room. I couldn’t be more pleased with my purchase, and I know this will be a wonderful part of my home for many years to come. Highly recommend Meson Art!
Love the art choices I found online with MesonArt! I was deciding on a couple of pieces - this one really “spoke” to me. From the purchase process to all communication during production - all was easy and professional! I saw the piece and was able to make minor adjustments via the MesonArt consultant Lynn to the artist. The piece is perfect! Size is perfect! This piece will bring me joy for years! Thank you MesonArt for making interesting, international art available worldwide! I look forward to shopping with you again! All was so quick and efficient! The biggest hold up was 10 days in US Customs!
I love how the size, the rough texture, and the blended colors make a big statement upon entering our home while still remaining soft and organic. My only wish is that Adah (or designated artist) had signed it! I had requested a couple of changes after the first preview, and they were executed perfectly with no problem. We couldn't be happier.
Artist was fantastic as they made a couple of changes for us. The art is stunning and creates a very zen vibe in our room. Highly recommend this painting!
