Every MesonArt piece is packaged with care and follows our standardized, professional process. We know your artwork is precious, so we’ve designed several packaging methods to keep it safe on its way to you:
Ships in a cardboard box
For large artworks that are stretched or framed, we use strong, protective cardboard boxes. Each piece is supported with plenty of cushioning so it arrives safe, flat, and ready to hang.
Ships in a crate
For small stretched or framed artworks, or for very large and heavy pieces, we use custom-built wooden crates. These crates are designed for global art shipping, tightly sealed, and packed with materials that keep the artwork securely in place throughout its journey.
Ships in a tube
For canvas-only orders, your piece will arrive rolled in a dent-resistant tube. This method is especially safe for oversized works and also keeps shipping costs lower. Once it arrives, you can easily have it stretched (placed on wooden stretcher bars) or framed by a local framer.
For works on paper, we highly recommend sending them straight to your framer upon delivery for careful, professional unrolling.
How long does delivery take?
Shipping time: Generally 5–7 business days with FedEx or DHL. And yes — we offer free worldwide shipping!
United States: Your artwork will be delivered directly to your door—no additional charges required.
All Other Countries/Regions: Import duties, taxes, and any applicable customs fees are the responsibility of the recipient. These typically range from 1% to 10% of the declared value of the artwork and are determined by your local customs authority. If applicable, the courier (DHL, FedEx, or UPS) will provide you with a customs invoice for payment upon or prior to delivery.
Creation time: Each painting takes about 1–2 weeks to be hand-painted by one of our professional artists.
During the creation process, your artist will share photos and videos of your painting in progress. You’ll be able to request adjustments — such as changes in color or shading — until you are completely satisfied. Only once you approve the final version will we ship your artwork to you.
If you have not consistently received confirmation emails, it is possible that our emails landed in your spam/junk folder, or were blocked by email filtering mechanisms. In such cases, you may not find the painting confirmation email in your spam folder. You can contact us directly using the contact information at the bottom of the article.
You can also search your order number "HW + 5 digits" to verify whether you have received the confirmation email.
Who takes care of the delivery?
Depending on your location and the size of the artwork, we work with reliable carriers such as FedEx, DHL, TNT, and occasionally specialist art delivery companies for extra-large pieces.
Which countries do you deliver to?
We deliver almost everywhere our carriers operate — so whether you live in New York, Dubai, or even a tiny island, we’ll find a solution. If you’re unsure, just reach out and we’ll make it happen.
How much does shipping cost?
Nothing extra — shipping is always included in the price, no matter where you live.
Is the delivery of the artwork insured?
Yes! Every shipment is fully insured by MesonArt, so you can relax knowing your artwork is protected from our studio to your doorstep. No hidden fees, no surprises.
If I buy several artworks, will they be delivered at the same time?
In most cases, yes. When possible, we ship multiple artworks together so they arrive at the same time.
Can I have artworks delivered to another country or person?
Absolutely. We’ll deliver to the address you specify in your order. Normally, we’ll coordinate the delivery date with the recipient listed. If it’s a gift or a surprise, just let us know — we love helping with special moments!
After-Sales Support: Your order number is usually in the format "HW + 5 digits".
For custom sizes or commissioned paintings, please contact our Art Consultant: info@mesonart.com
For any other inquiries, please call: +1(346)541-5255
Customer Reviews
Overall rating: 5 / 5 from 10573 reviews.
I’m so happy with the painting I ordered from Mesonart! I asked them to customize the colors, and the finished piece turned out exactly as I’d hoped. The team kept me updated throughout the process and sent me a preview for approval very quickly. The painting arrived in perfect condition, and the turnaround time was very reasonable for a custom piece. I’d happily order from Mesonart again!
Oh wow! This piece is beautiful! We couldn't be happier with it. The quality is amazing and the customer service from MesonArt is top-notch. We can't wait to order our next piece!
I have had a really positive experience with Mesonart. The artwork I bought is exactly as described in colour and texture. Their communication was excellent and they are happy to make changes of you aren't happy with what is first shown. I couldn't fault them.
Dipinto fantastico! Dal vivo è ancora più bello: colori, dettagli e stile si sposano alla perfezione con il mio ambiente, valorizzandolo al massimo. Sono davvero soddisfatto dell’acquisto. Consiglio assolutamente! Grazie MesonArt
When I say the pics do not do this justice. This piece is so unique and beautiful. The texture and color is amazing. I can’t stop staring at it. The customer service and shipping was outstanding. I had to wait to get help with the crate because it was shipped so well. I will 💯 recommend and will be ordering another piece. Absolutely love 💕!
Un tableau absolument magnifique, fidèle à l’original et aux photos qui me sont parvenues avant son expédition. Il est arrivé très bien emballé, et je souligne la facilité de communication avec le service client.
Le seul bémol (mais c’est un risque clairement mentionné avant l’achat), c’est les frais de douane qui viennent s’ajouter. Mais ça en valait le coup, aucun regret. Merci!
This was my second purchase and everything went just as good as the first purchase.
The consistency of service and delivery was all there.
Fabulous company to do business with.
Love the new painting!
It is very alike the example on the website and only differs is some details. The overall painting is exactly what I wanted.
Delivery was very fast and well protected in a (ply)wood casing that can take some abuse if needed. It and the painting inside was prestine at delivery.
I was so happy with the quality I immediately ordered another painting. 🙂👍
Beautiful piece of Art. Extremely smooth process with the company. Love how they give you the opportunity to weigh in on the final design. Delivery was flawless.
I am absolutely thrilled with my purchase. Evey step from ordering the item to the delivery has been marvellous. Great people and impressive communication throughout the purchase.
The painting is everything I hoped for , and more impressive in the flesh. Love it !! .
Great company to deal with and great products.
G
We are very happy with the finished piece, it looks great in our space. The photos don’t really do it justice as they don’t show the texture very well.
It arrived well packaged and shipping was faster than expected.
I had a couple of queries during the ordering and follow up and Mesonart were quick to respond. I would definitely purchase from them again.
Very impressed with the service,
details & communication throughout the whole process. My artwork was exactly what I was hoping for & more!
I live in Australia. Shipping etc, no issues
This was an awesome purchase experience! We were updated on the artist’s progress from the moment we placed the order until it shipped. The artwork arrived exactly as pictured, and we love how it looks on our wall.
