At Mesonart, we believe that bringing art into your home should be inspiring, seamless, and worry-free. Our return and exchange policy is designed with clarity and simplicity, so you can collect with confidence.
Our Artwork Quality Promise
Every Mesonart piece is an original, hand-painted oil painting on canvas. Subtle variations are part of the authenticity that makes each work unique.
While all our artists follow the same reference, due to the nature of hand-painted artwork, slight differences in brushwork, color blending and personal interpretation can sometimes occur. That being said, we are fully committed to making sure your piece matches your expectations, and our artist will adjust the painting accordingly based on your feedback.
If the artwork you receive does not match the painting we mutually confirmed prior to shipment, you are entitled to a full refund.
Shipping Damage Protection
In the rare case your painting arrives damaged, we will arrange a complimentary replacement or provide a full refund.
Please share photos of the damage and packaging so we can assist promptly.
Custom Artwork Policy
Custom colors or sizes are non-returnable after delivery.
Cancellations before shipping are subject to a $100 material fee
Each custom piece is made exclusively for you. As these works cannot be resold, we appreciate your understanding.
60-Day Black Friday Return Guarantee
We hope every painting brings you lasting joy. If you are still seeing how it feels in your space, this Black Friday we are giving you a little more time. For eligible orders placed November 1–30, 2026, you may request a return or exchange within 60 days of receiving your artwork—even if it arrives after November 30. Return shipping is on us for approved returns under this offer. For other orders, our standard 30-day no-questions-asked return and exchange guarantee applies from the date of receipt. If you receive an item with a quality issue or damaged, please contact us promptly for assistance. Please contact us. Once confirmed, we will send a new one to you ASAP.
Important Return Conditions
Return or exchange requests for eligible orders placed November 1–30, 2026 must be submitted within 60 days of delivery. For other orders, the request window remains 30 days from delivery.
Once approved, you have 14 days to return the artwork.
The artwork must be in original condition and securely packaged, ideally in its original box.
Changed Your Mind?
We understand a piece may not always suit your space, style, or scale. For eligible orders placed November 1–30, 2026, you may request a return or exchange within 60 days of delivery, with return shipping covered by us for approved returns under this offer. For other orders, our standard 30-day return and exchange guarantee applies from delivery, with return shipping costs covered by you. Once received in its original condition, a full refund will be promptly issued. Tip: Please package the artwork with care to ensure safe transit back to us.
After-Sales Support: Your order number is usually in the format "HW + 5 digits".
For custom sizes or commissioned paintings, please contact our Art Consultant: info@mesonart.com
For any other inquiries, please call: +1(346)541-5255
Customer Reviews
Overall rating: 5 / 5 from 10573 reviews.
I’m so happy with the painting I ordered from Mesonart! I asked them to customize the colors, and the finished piece turned out exactly as I’d hoped. The team kept me updated throughout the process and sent me a preview for approval very quickly. The painting arrived in perfect condition, and the turnaround time was very reasonable for a custom piece. I’d happily order from Mesonart again!
Oh wow! This piece is beautiful! We couldn't be happier with it. The quality is amazing and the customer service from MesonArt is top-notch. We can't wait to order our next piece!
I have had a really positive experience with Mesonart. The artwork I bought is exactly as described in colour and texture. Their communication was excellent and they are happy to make changes of you aren't happy with what is first shown. I couldn't fault them.
Dipinto fantastico! Dal vivo è ancora più bello: colori, dettagli e stile si sposano alla perfezione con il mio ambiente, valorizzandolo al massimo. Sono davvero soddisfatto dell’acquisto. Consiglio assolutamente! Grazie MesonArt
When I say the pics do not do this justice. This piece is so unique and beautiful. The texture and color is amazing. I can’t stop staring at it. The customer service and shipping was outstanding. I had to wait to get help with the crate because it was shipped so well. I will 💯 recommend and will be ordering another piece. Absolutely love 💕!
Un tableau absolument magnifique, fidèle à l’original et aux photos qui me sont parvenues avant son expédition. Il est arrivé très bien emballé, et je souligne la facilité de communication avec le service client.
Le seul bémol (mais c’est un risque clairement mentionné avant l’achat), c’est les frais de douane qui viennent s’ajouter. Mais ça en valait le coup, aucun regret. Merci!
This was my second purchase and everything went just as good as the first purchase.
The consistency of service and delivery was all there.
Fabulous company to do business with.
Love the new painting!
It is very alike the example on the website and only differs is some details. The overall painting is exactly what I wanted.
Delivery was very fast and well protected in a (ply)wood casing that can take some abuse if needed. It and the painting inside was prestine at delivery.
I was so happy with the quality I immediately ordered another painting. 🙂👍
Beautiful piece of Art. Extremely smooth process with the company. Love how they give you the opportunity to weigh in on the final design. Delivery was flawless.
I am absolutely thrilled with my purchase. Evey step from ordering the item to the delivery has been marvellous. Great people and impressive communication throughout the purchase.
The painting is everything I hoped for , and more impressive in the flesh. Love it !! .
Great company to deal with and great products.
G
We are very happy with the finished piece, it looks great in our space. The photos don’t really do it justice as they don’t show the texture very well.
It arrived well packaged and shipping was faster than expected.
I had a couple of queries during the ordering and follow up and Mesonart were quick to respond. I would definitely purchase from them again.
Very impressed with the service,
details & communication throughout the whole process. My artwork was exactly what I was hoping for & more!
I live in Australia. Shipping etc, no issues
This was an awesome purchase experience! We were updated on the artist’s progress from the moment we placed the order until it shipped. The artwork arrived exactly as pictured, and we love how it looks on our wall.
