At Mesonart, we believe that bringing art into your home should be inspiring, seamless, and worry-free. Our return and exchange policy is designed with clarity and simplicity, so you can collect with confidence.
Our Artwork Quality Promise
Every Mesonart piece is an original, hand-painted oil painting on canvas. Subtle variations are part of the authenticity that makes each work unique.
While all our artists follow the same reference, due to the nature of hand-painted artwork, slight differences in brushwork, color blending and personal interpretation can sometimes occur. That being said, we are fully committed to making sure your piece matches your expectations, and our artist will adjust the painting accordingly based on your feedback.
If the artwork you receive does not match the painting we mutually confirmed prior to shipment, you are entitled to a full refund.
Shipping Damage Protection
In the rare case your painting arrives damaged, we will arrange a complimentary replacement or provide a full refund.
Please share photos of the damage and packaging so we can assist promptly.
Custom Artwork Policy
Custom colors or sizes are non-returnable after delivery.
Cancellations before shipping are subject to a $100 material fee
Each custom piece is made exclusively for you. As these works cannot be resold, we appreciate your understanding.
30-Day Return Guarantee
You may request a return within 30 days of delivery, for any reason. If you receive an item with a quality issue or damaged, please contact us promptly for assistance. Please contact us. Once confirmed, we will send a new one to you ASAP.
Important Return Conditions
Return requests must be submitted within 30 days of delivery.
Once approved, you have 14 days to return the artwork.
The artwork must be in original condition and securely packaged, ideally in its original box.
Changed Your Mind?
We understand a piece may not always suit your space, style, or scale. You may return your artwork within 30 days of delivery, with return shipping costs covered by you. Once received in its original condition, a full refund will be promptly issued.
Tip: Please package the artwork with care to ensure safe transit back to us.
After-Sales Support: Your order number is usually in the format "HW + 5 digits".
For custom sizes or commissioned paintings, please contact our Art Consultant: info@mesonart.com
For any other inquiries, please call: +1(346)541-5255
Customer Reviews
Overall rating: 5 / 5 from 10275 reviews.
We are very happy with our painting. I went back a few times with feedback on the edits I wanted to see, and the team was very open to it and made the changes I asked for. The final result is beautiful, and the communication throughout made the process easy. I would absolutely order another painting!
An outstanding experience from start to finish!
I couldn’t be happier with my experience with Meson Art! From the initial consultation to the final result, the entire process was exceptional.
The team provided fantastic advice and guidance throughout, with outstanding communication every step of the way. They were incredibly attentive, professional, and genuinely committed to making sure I was completely happy with the artwork.
What impressed me most was their willingness to go the extra mile. They even had the painting recreated to ensure the final result was exactly what I wanted.
The finished painting is absolutely beautiful, and the entire experience exceeded my expectations. It’s rare to find such a combination of quality, personal attention, and exceptional customer service.
I couldn’t recommend Meson Art more highly!
Ho fatto realizzare un set di quadri secondo i miei gusti. Artista e Customer service disponibilissimi. Consiglio l’acquisto. Attenzione solo ai dazi doganali e all’IVA che vanno pagati alla dogana non appena il prodotto arriva in Italia.
It was a pleasure working with Meson Art and highly recommend them. They take pride in their business and look forward to purchasing additional pieces from the again.
I love this artwork. It enhances our kitchen and bar area with such character and color. I look forward to ordering other work from this collection to add to other areas of our house.
I really enjoy the fact that this company will adjust a painting to the way that you like it. They really went out of their way to make sure it was exactly what I wanted.
I'm a huge Snoopy fan and I absolutely love this painting!! It's the main focus in the living room and it looks so good against the wood wall panels. I asked the artist to include a little more red at the bottom to give it more color instead of the original yellow/gold and it came out beautiful!! I would highly recommend Meson art for your paintings!!
I couldn’t be happier with this beautiful piece of artwork from Meson Art. The design is absolutely stunning, and it looks even better in my home than I had imagined.
The entire process was a positive experience, with great communication throughout. The artwork arrived securely packaged in a large wooden crate, which was a bit challenging to open, but once I got it out, it was surprisingly easy to hang.
The finished result is absolutely gorgeous and has completely transformed my dining room. I couldn’t be more pleased with my purchase, and I know this will be a wonderful part of my home for many years to come. Highly recommend Meson Art!
Love the art choices I found online with MesonArt! I was deciding on a couple of pieces - this one really “spoke” to me. From the purchase process to all communication during production - all was easy and professional! I saw the piece and was able to make minor adjustments via the MesonArt consultant Lynn to the artist. The piece is perfect! Size is perfect! This piece will bring me joy for years! Thank you MesonArt for making interesting, international art available worldwide! I look forward to shopping with you again! All was so quick and efficient! The biggest hold up was 10 days in US Customs!
I love how the size, the rough texture, and the blended colors make a big statement upon entering our home while still remaining soft and organic. My only wish is that Adah (or designated artist) had signed it! I had requested a couple of changes after the first preview, and they were executed perfectly with no problem. We couldn't be happier.
Artist was fantastic as they made a couple of changes for us. The art is stunning and creates a very zen vibe in our room. Highly recommend this painting!
It was my first time using this service, and I was a bit nervous about placing an order from overseas, but everything went smoothly from the moment I placed my order through delivery. Throughout the creation process, the art curator was very helpful, and communication was seamless. I’m also grateful to the artist for their patience during the creation process. I highly recommend this service.
I bought it and it arrived in Japan smoothly.
The other day, he came to the art material store and hung it on the wall.
The picture was drawn very large and carefully.
The presence in the room is wonderful.
Thank you for the wonderful picture.
Seamless process. Had an issue with the colors, and the artist fixed it quickly without issue or compromise. Very excited to add this beautiful piece to my collection. My home is better for it.
It was well packed. The background color was a little different from the computer pre sent photos, all computers change the colors slightly. Once we hung it we felt it still suited the space and we like it very much.
I am SO THRILLED with how these turned out! I have a third painting in mind but wanted to wait before buying to see the quality of the first two. I am blown away and over the moon happy! I will be making that third purchase!
