Returns & Exchanges

At Mesonart, we believe that bringing art into your home should be inspiring, seamless, and worry-free. Our return and exchange policy is designed with clarity and simplicity, so you can collect with confidence.

Our Artwork Quality Promise

Every Mesonart piece is an original, hand-painted oil painting on canvas. Subtle variations are part of the authenticity that makes each work unique.

While all our artists follow the same reference, due to the nature of hand-painted artwork, slight differences in brushwork, color blending and personal interpretation can sometimes occur. That being said, we are fully committed to making sure your piece matches your expectations, and our artist will adjust the painting accordingly based on your feedback. 

If the artwork you receive does not match the painting we mutually confirmed prior to shipment, you are entitled to a full refund.

Shipping Damage Protection

In the rare case your painting arrives damaged, we will arrange a complimentary replacement or provide a full refund.

Please share photos of the damage and packaging so we can assist promptly.

Custom Artwork Policy

• Custom colors or sizes are non-returnable after delivery.
• Cancellations before shipping are subject to a $100 material fee.

Each custom piece is made exclusively for you. As these works cannot be resold, we appreciate your understanding.

30-Day Return Guarantee

You may request a return within 30 days of delivery, for any reason.

We will assist in arranging return shipping. The shipping cost will be your responsibility.

Important Return Conditions

• Return requests must be submitted within 30 days of delivery.
• Once approved, you have 14 days to return the artwork.
• The artwork must be in original condition and securely packaged, ideally in its original box.

Changed Your Mind?

We understand a piece may not always suit your space, style, or scale.

You may return your artwork within 30 days of delivery, with return shipping costs covered by you.

Once received in its original condition, a full refund will be promptly issued.

Tip: Package the artwork with care to ensure safe transit back to us.

Need Assistance?

Our team is here to help with any questions regarding returns, exchanges, or shipping. Please contact us.

Your order number is usually in the format "HW + 5 digits".

Our customer service team will handle your order based on the last digits of your order number:

• Order ending in 1/2/3/4 — Handled by June (order@mesonart.com)
• Order ending in 5/6/7 — Handled by Taylor (taylor@mesonart.com)
• Order ending in 8/9/0 — Handled by Ming (email@mesonart.com)

For custom sizes or commissioned paintings, please contact our Art Consultant: info@mesonart.com

For any other inquiries, please call: +1-281-250-5926