Noi di Mesonart crediamo che portare l'arte a casa vostra debba essere fonte di ispirazione, senza soluzione di continuità e senza preoccupazioni. La nostra politica di restituzione e cambio è stata concepita con chiarezza e semplicità, in modo che possiate collezionare con fiducia.
La nostra promessa di qualità delle opere d'arte
Ogni opera Mesonart è un dipinto a olio su tela originale, realizzato a mano. Le sottili variazioni fanno parte dell'autenticità che rende ogni opera unica.
Sebbene tutti i nostri artisti seguano gli stessi riferimenti, a causa della natura delle opere d'arte dipinte a mano, possono talvolta verificarsi lievi differenze nella pennellata, nella sfumatura dei colori e nell'interpretazione personale. Detto questo, ci impegniamo a garantire che l'opera corrisponda alle vostre aspettative e il nostro artista modificherà il dipinto di conseguenza in base al vostro feedback.
Se l'opera d'arte ricevuta non corrisponde al dipinto confermato di comune accordo prima della spedizione, il cliente ha diritto a un rimborso completo.
Protezione contro i danni di spedizione
Nel raro caso in cui il dipinto arrivi danneggiato, organizzeremo una sostituzione gratuita o forniremo un rimborso completo.
Vi preghiamo di condividere le foto del danno e dell'imballaggio in modo da potervi assistere tempestivamente.
Politica sulle opere d'arte personalizzate
I colori o le dimensioni personalizzate non sono restituibili dopo la consegna.
Le cancellazioni prima della spedizione sono soggette a una tassa di 100 dollari per il materiale.
Ogni opera personalizzata è realizzata esclusivamente per voi. Poiché queste opere non possono essere rivendute, apprezziamo la vostra comprensione.
Garanzia di restituzione di 30 giorni
È possibile richiedere un reso entro 30 giorni dalla consegna, per qualsiasi motivo. Se si riceve un articolo con un problema di qualità o danneggiato, si prega di contattarci tempestivamente per ricevere assistenza. Contattateci. Una volta confermata la richiesta, vi invieremo al più presto un nuovo articolo.
Condizioni importanti per la restituzione
Le richieste di restituzione devono essere presentate entro 30 giorni dalla consegna.
Una volta approvata, avete 14 giorni di tempo per restituire l'opera d'arte.
L'opera d'arte deve essere in condizioni originali e imballata in modo sicuro, possibilmente nella sua scatola originale.
Avete cambiato idea?
Siamo consapevoli che un'opera può non essere sempre adatta al vostro spazio, stile o scala. È possibile restituire l'opera d'arte entro 30 giorni dalla consegna, con spese di spedizione a carico del cliente. Una volta ricevuta nelle sue condizioni originali, verrà prontamente emesso un rimborso completo.
Suggerimento: imballare l'opera d'arte con cura per garantire un trasporto sicuro fino a noi.
Assistenza post-vendita: Il numero d'ordine è solitamente nel formato "HW + 5 cifre".
I was a little nervous about ordering for the first time, since you never know how it will look in person but wow, it turned out to be absolutely stunning! I’m so happy with the painting. The customer service was amazing, and even though there was a time difference, they got back to me quickly with all my questions. From the beginning to the end, it was a perfect experience! Already placed a second order!
From start to finish our experience with Meson Art was wonderful. They communicated often to keep us informed on each step of the ordering process. We are very happy with the quality of our new artwork and would definitely recommend Meson Art!!
Love these so much! They have added a personality to the bedroom with still keeping a calming to the room. Could not be happier and they look so great in the walk!
The finish and texture is perfection!
Thank you so much
Very professional ..the art is great. The support is amazing. Ming was so helpful and they kept updating me every step of the way they're professional ..definitely recommend!
Very professional ..the art is great. The support is amazing. Ming was so helpful and they kept updating me every step of the way they're professional ..definitely recommend!
Thank you the painting is glowing in the space
Love this painting! Exactly what we hoped it would be. Shipping and delivery took longer than expected but artwork arrived undamaged and ready to hang.
Communication with Meson Art was excellent.
We are very happy with our painting. I went back a few times with feedback on the edits I wanted to see, and the team was very open to it and made the changes I asked for. The final result is beautiful, and the communication throughout made the process easy. I would absolutely order another painting!
An outstanding experience from start to finish!
I couldn’t be happier with my experience with Meson Art! From the initial consultation to the final result, the entire process was exceptional.
The team provided fantastic advice and guidance throughout, with outstanding communication every step of the way. They were incredibly attentive, professional, and genuinely committed to making sure I was completely happy with the artwork.
What impressed me most was their willingness to go the extra mile. They even had the painting recreated to ensure the final result was exactly what I wanted.
The finished painting is absolutely beautiful, and the entire experience exceeded my expectations. It’s rare to find such a combination of quality, personal attention, and exceptional customer service.
I couldn’t recommend Meson Art more highly!
Ho fatto realizzare un set di quadri secondo i miei gusti. Artista e Customer service disponibilissimi. Consiglio l’acquisto. Attenzione solo ai dazi doganali e all’IVA che vanno pagati alla dogana non appena il prodotto arriva in Italia.
It was a pleasure working with Meson Art and highly recommend them. They take pride in their business and look forward to purchasing additional pieces from the again.
I love this artwork. It enhances our kitchen and bar area with such character and color. I look forward to ordering other work from this collection to add to other areas of our house.
I really enjoy the fact that this company will adjust a painting to the way that you like it. They really went out of their way to make sure it was exactly what I wanted.
I'm a huge Snoopy fan and I absolutely love this painting!! It's the main focus in the living room and it looks so good against the wood wall panels. I asked the artist to include a little more red at the bottom to give it more color instead of the original yellow/gold and it came out beautiful!! I would highly recommend Meson art for your paintings!!
I couldn’t be happier with this beautiful piece of artwork from Meson Art. The design is absolutely stunning, and it looks even better in my home than I had imagined.
The entire process was a positive experience, with great communication throughout. The artwork arrived securely packaged in a large wooden crate, which was a bit challenging to open, but once I got it out, it was surprisingly easy to hang.
The finished result is absolutely gorgeous and has completely transformed my dining room. I couldn’t be more pleased with my purchase, and I know this will be a wonderful part of my home for many years to come. Highly recommend Meson Art!
Love the art choices I found online with MesonArt! I was deciding on a couple of pieces - this one really “spoke” to me. From the purchase process to all communication during production - all was easy and professional! I saw the piece and was able to make minor adjustments via the MesonArt consultant Lynn to the artist. The piece is perfect! Size is perfect! This piece will bring me joy for years! Thank you MesonArt for making interesting, international art available worldwide! I look forward to shopping with you again! All was so quick and efficient! The biggest hold up was 10 days in US Customs!